Refund Policy
Last updated: October 20, 2024
1. Overview
At Premium Hub, we strive to provide the best subscription activation service for YouTube Premium. This refund policy explains the conditions under which refunds are available.
2. Refund Eligibility
- Activation Failure: If we are unable to activate your YouTube Premium subscription after successful payment, you are eligible for a full refund.
- Account Issues: If the provided Google account credentials (email, password, or backup code) are incorrect and we cannot proceed with activation, we will contact you within 24 hours to resolve the issue. If the issue cannot be resolved, a full refund will be issued.
- Service Disruption: If the service is disrupted within 7 days of activation due to an issue on our end, you are eligible for a prorated refund.
3. Non-Refundable Cases
- The subscription has been successfully activated and is functioning as described.
- The customer provided incorrect Google account credentials and did not respond to our contact attempts within 72 hours.
- The customer voluntarily cancels the service after activation has been completed.
- The customer's Google account was suspended or banned by Google due to violations of Google's Terms of Service.
- The backup code was already used before submission (backup codes are single-use).
4. Refund Process
- To request a refund, contact us at [email protected] with your order number and reason for refund.
- Refund requests must be submitted within 7 days of the activation date.
- Approved refunds will be processed back to the original payment method within 5–10 business days.
- Refunds are processed through Stripe, our payment processor.
5. Partial Refunds
In cases where the service was partially delivered (e.g., a 6-month subscription was activated but only functioned for 3 months), a prorated refund will be issued for the unused portion.
6. Cancellation
You may cancel your order before activation by contacting us immediately. If activation has not yet begun, a full refund will be issued. Once activation is complete, the service is considered delivered and standard refund terms apply.