Privacy Policy
Last updated: October 20, 2024
1. Introduction
Premium Hub ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. We are committed to protecting your personal data and your right to privacy.
2. Information We Collect
We collect the following types of information:
- Account Information: Google email address, Google account password, and 8-digit backup code — collected solely for the purpose of activating your YouTube Premium subscription.
- Contact Information: Your contact email address for order notifications and customer support.
- Payment Information: Payment is processed through Stripe. We do not store your credit card information. Stripe handles all payment data securely in compliance with PCI DSS standards.
- Technical Data: IP address, browser type, and usage data collected automatically when you visit our website. This is used for IP-based language detection and service improvement.
- Order Data: Order number, selected plan, country, and order status.
3. How We Use Your Information
- To activate your YouTube Premium subscription using your provided Google account credentials.
- To process your payment and send order confirmations via email.
- To provide customer support and respond to your inquiries.
- To send order status updates and expiry reminders.
- To detect and prevent fraud, abuse, and unauthorized access.
- To improve our website, services, and user experience.
4. Data Storage and Security
- Your data is stored on secure servers with SSL encryption.
- Google account passwords and backup codes are used immediately for activation and are not permanently stored in our database.
- Backup codes are single-use and are discarded immediately after activation.
- We use industry-standard security measures including encrypted database connections, JWT authentication for admin access, and HTTPS for all data transmission.
- Access to personal data is restricted to authorized personnel only.
5. Data Retention
- Google account passwords and backup codes are deleted immediately after successful activation.
- Order records (order number, email, plan, payment status) are retained for 2 years for customer support and legal compliance purposes.
- Contact email addresses are retained for the duration of the customer relationship plus 1 year.
6. Third-Party Services
We use the following third-party services to operate our business:
- Stripe: Payment processing. Your payment data is handled by Stripe under their privacy policy and PCI DSS compliance.
- Resend: Email delivery service for order notifications and customer communications.
- Cloudflare: Website security, CDN, and DDoS protection.
- GeoJS: IP-based country detection for automatic language and pricing selection.
Each of these services has their own privacy policy governing how they handle your data.
7. Your Rights
- Access: You have the right to request a copy of the personal data we hold about you.
- Deletion: You have the right to request deletion of your personal data, subject to legal retention requirements.
- Correction: You have the right to request correction of inaccurate personal data.
- Opt-out: You can opt out of promotional emails at any time by contacting us.
- To exercise these rights, contact us at [email protected].
8. Cookies
We use minimal cookies and local storage:
- preferred_lang: Stores your language preference in browser local storage. No personal data is stored in this cookie.
- order_data: Temporarily stores form data in session storage during the checkout process. Cleared after order completion.
We do not use third-party tracking cookies for advertising purposes unless explicitly authorized.
9. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
10. International Data Transfers
Your data may be processed on servers located in different countries. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.